Interaction Review Specialist

UnifyCX está creciendo y nos encontramos buscando Interaction Review Specialist para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. ¡Únete y sé uno de los pioneros en nuestro nuevo site!

What Will You Do?

This position is based in a back-office environment, with no direct interaction with customers. Instead, the focus is on continuous improvement of internal processes, contributing strategically to operational excellence through a collaborative and analytical approach.

Who Are You?

• You have a High School diploma.
• You have 2+ years of customer service experience. Tier 2, floor support, and backoffice experience is desirable
• You are fluent in English (B2+), both written and verbal.
• You are fluent in virtual communications. (Emails, Instant Messaging and Calls)

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.