Retention Specialist

At UnifyCX, we seek talented, goal-oriented individuals to join our team as Retention Agents. If you have experience in customer retention or sales and possess an advanced level of English, we want to hear from you.

What we’re looking for:

• Proven experience in customer retention or sales
• English proficiency at a B2 level
• A customer-focused mindset and a results-driven attitude

Role Details:

• 8-hour shifts starting between 8:00 AM and 9:00 PM
• Two days off per week, Sunday is always off.
• On-site position based in Barranquilla, Colombia
• Base salary + no-cap commissions

If you meet the requirements and are ready to take on a new professional challenge, apply now and become part of a company that values talent and encourages growth.

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.