Customer and Technical Support Representative - Chat, email and calls
🌟 Join Our Team at UnifyCX! 🌟
Position: Technical Support & Customer Service Agent
About the Role
Are you passionate about technology and delivering exceptional customer experiences? UnifyCX is seeking extraordinary Technical Support and Customer Service Agents to join our fast-growing, motivated team. In this role, you’ll provide world-class support through calls and chats, helping customers resolve issues related to their mobile hotspot and internet services.
What You’ll Do
- Handle customer interactions via chat, calls, and emails
- Use all available resources to troubleshoot and resolve issues
- Assist the Field Operations team with work order inquiries and customer communication
- Maintain a professional, solution-oriented approach in every interaction
- Perform additional duties as needed
What We’re Looking For
We want analytical problem-solvers with a friendly and engaging customer service approach. If you are intelligent, reliable, and eager to grow in your career, this is your chance to join a global company with limitless opportunities.
Requirements
- Strong English skills – written and verbal
- Excellent multitasking abilities
- Proven customer support experience
Who We Are
UnifyCX is a global BPO leader with operations in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. For nearly two decades, we’ve delivered personalized contact center, business process, and technology outsourcing solutions to clients around the world.
We combine cutting-edge AI technology with exceptional human service to create seamless customer experiences and operational efficiency. As a certified woman-owned business and an equal opportunity employer, we value diversity and innovation at the core of everything we do.
💡 Why Join Us?
- Be part of a growing global company
- Work with an innovative, diverse, and supportive team
- Enjoy opportunities for career advancement
- Competitive compensation with uncapped commissions (if applicable)
📩 Ready to take your career to the next level? Apply now and be part of our success story!
Requisitos
Estudios
Idiomas
Habilidades
Valorado
Experiencia profesional
Sobre UNIFYCX COLOMBIA S.A.S
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
