Trilingual Customer Service Agent (English, Spanish and French)

Job Title:

Trilingual Customer Service Agent (English, French, and Spanish) – Fintech Sector

Job Description:

We are looking for a trilingual professional in English, French, and Spanish to join our customer service team in the fintech sector. The selected candidate will be responsible for supporting our users with matters related to payments, transaction processing, and general inquiries about our digital financial services.

Main Responsibilities:

• Handle and resolve customer inquiries in French and Spanish via phone calls.
• Provide clear and accurate information regarding payment status, collection processes, and transfers.
• Guide customers in the use of our platform and payment tools.
• Record and follow up on incidents, ensuring effective and timely resolution.
• Escalate complex cases to the relevant teams when necessary.
• Maintain a high level of customer satisfaction in line with the company’s quality standards.

Requirements:

• Oral and written fluency in French and Spanish (native level or B2 and above).
• Previous customer service experience, preferably in the financial, fintech, or payment services sector.
• Basic knowledge of payment processes and electronic transfers.
• Excellent communication skills and the ability to solve problems proactively.
• Proficiency in customer service and IT tools (CRM, online chat, email, etc.).
• Availability to work full-time shifts.

We Offer:

• Stable contract and competitive salary.
• Ongoing training in fintech products and customer service.
• Professional growth opportunities within an expanding company.
• Dynamic, multicultural, and collaborative work environment.