Customer Service Representative

UnifyCX is growing and we are looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location!Pay: 2.9 mil COP monthly

We are looking for a motivated and customer-oriented Customer Service Representative to join our team. You will be the first point of contact for our customers, ensuring they receive excellent service and effective solutions to their inquiries.

🔹 Responsibilities:

• Handle inbound and/or outbound customer calls, emails.
• Provide accurate information about products, services, and policies.
• Resolve customer issues in a timely and professional manner.
• Document customer interactions in the system.
• Follow company guidelines and service protocols.
• Collaborate with other teams to improve the customer experience.

🔹 Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong verbal and written communication skills in English.
• Previous experience in customer service or call center (preferred but not required).
• Problem-solving skills and empathy.
• Basic computer skills and ability to navigate multiple systems.

💙 What We Offer:

• Competitive salary and benefits.
• Paid training.
• Growth and career development opportunities.
• Friendly and supportive work environment.

📩 Apply Now!

If you are passionate about helping people and providing excellent service, we would love to meet you.