Customer service representative

UnifyCX is growing and we are looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Columbia. Come be one of the pioneers at our newest location! Pay: 2.7 mil COP monthly

Shifts: This program runs from 8:00 am to 8:00 pm and shifts are assigned within this timeframe.Training: M-F 4 weeks

Production Training Hours: M-F Timeframe: 8am to 8pm

After training all agents begin their assigned production schedule within the 8:00am to 8:00pm Hours of Operation.

What Will You Do?

· Responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls.

· Obtain specific information from a traffic citation and input it into the computer system.

· Obtain specific information regarding a member’s past driving record and enter it into the computer system.

· Providing instructions and requirements to members.

· Relay laws and procedures members must follow for a traffic citation to be handled accordingly.

· Instruct members of any paperwork needed to work the case and input these instructions into the computer system.

· Complete various forms of paperwork including membership changes and request for driving records.

· Precisely note member files in the computer system.

· Perform other duties as assigned by team lead as needed.

· Maintain proper records of attendance in the system and adhere to schedule shift.

Who Are You?

· You have a High School diploma.

· 2+ years customer service experience

· You are fluent in English (B2+)

· You can operate a computer and are capable to type at least 35 Words Per Minute

· You have exceptional communication and interpersonal skills with an emphasis on customer service.

· You are fluent in virtual communications. (Emails, Instant Messaging and Calls)Who We Are:

UnifyCX is a Global Business Process Outsourcing company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.