HealthTech Customer Experience Agent

🩺 Bilingual Customer Service Agent – HealthTech

Location: On-site – Lyd House, Calle 73 #43-350, Barranquilla

Schedule: Full-time – rotating shifts

Salary: Competitive + all legal benefits

English level: B2 or higher (mandatory)

Modality: On-site

🧾 Job Summary:

We are seeking a Bilingual Customer Service Agent to join the team of a leading HealthTech company. You will be responsible for providing first-class support to patients, users, and healthcare professionals interacting with our digital platforms, ensuring a clear, empathetic, and effective experience.

🛠️ Key Responsibilities:

• Provide customer support in English via phone, email, or chat regarding medical services, appointments, payments, and general inquiries.
• Guide users through the proper use of healthcare apps or web platforms.
• Accurately register customer data into the internal CRM system.
• Comply with quality standards and data privacy protocols (including sensitive medical information).

✅ Requirements:

• Advanced conversational English (B2 minimum – will be assessed during the interview).
• At least 6 months of experience in a BPO or call center, or 2 years in customer service roles in other sectors (retail, healthcare, finance, etc.).
• Comfortable using digital tools (email, chat, CRM).
• Excellent communication and active listening skills with a high level of empathy.
• Desired but not required: Technical or academic background in administration, healthcare, or related fields.

🌟 What We Offer:

• Direct contract with full legal benefits.
• Paid training and ongoing coaching.
• Career growth opportunities in the HealthTech sector.
• A dynamic and professional work environment driven by innovation.