Gamer Support Representative

About the Role:

Are you passionate about video games and helping others? We’re looking for a Gamer Support Representative to join our team and deliver top-notch support to players around the world. You'll be the voice of the brand, solving issues, answering questions, and ensuring players have the best possible experience.

Key Responsibilities:

• Provide timely, friendly, and professional support to players via chat, email, and/or ticketing systems.
• Troubleshoot technical issues related to gameplay, accounts, billing, connectivity, and in-game bugs.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Identify patterns in player feedback and share insights with the team.
• Maintain accurate records of interactions in the system.
• Meet KPIs related to quality, response time, and customer satisfaction.

What You Bring:

• Excellent written communication skills in English (additional languages are a plus!).
• A passion for gaming — you know how players think, feel, and talk.
• Experience in customer service.
• Familiarity with gaming platforms (PC, console, or mobile) and online communities (Discord, Steam, etc.).
• Ability to work flexible hours, including weekends or holidays if needed.

Nice to Have:

• Knowledge of popular game titles, genres, or specific platforms.

Why Join Us?

• Be part of a dynamic, fun, and gamer-first environment.
• Grow your career in gaming and tech support.
• Attractive salary!

Location: Onsite Calle 73 via 40 - 350