Customer Service and Tech Support Agents

UnifyCX is looking for an extraordinary Customer Service and Technical Support Agents to join our motivated and ambitious team in Barranquilla, Colombia.

What Will You Do?

This role involves assisting customers with inquiries, troubleshooting technical issues, and ensuring a seamless experience with our products and services. The ideal candidate is tech-savvy, empathetic, and passionate about delivering excellent support.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Diagnose and troubleshoot technical issues related to mobile services, network connectivity, and devices.
• Guide customers through problem-solving steps and escalate complex issues when necessary.
• Provide accurate information about products, services, and policies.
• Process account-related requests, such as activations, plan changes, and billing inquiries.
• Maintain detailed records of customer interactions and resolutions.

Who are you?

To be considered, candidates are expected to have the following: 

• Minimum 6 months of experience in customer service and/or technical support, preferably in telecommunications.
• Strong problem-solving skills with the ability to troubleshoot technical issues effectively.
• Excellent verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining professionalism.
• B2 English proficiency

Who We Are: 

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. 

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. 

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.