Customer and Technical Support Representative - Chat, email and calls

UnifyCX is looking for extraordinary Technical Support and Customer Service Agents to join our motivated team.

What Will You Do?

As a Technical Support and Customer Service Agent, provide world-class customer service through every interaction offering solutions to any customer’s issue or concerns in reference to their mobile hotspot and internet service through calls and chat. You will use all resources available to discover root causes and prevent future issues and assist the customers to make payments, changes to their account, upsell, respond any billing inquiries that may arise and resolve technical issues from remote troubleshooting to dispatching a technician.

In this role you will:

· Answer customer interactions (calls/emails) within SLAs and follow up on any further actions needed for resolution or install (Sales, Billing/Account, and tech Support)

· Use every resource available to resolve customer’s issue

· Dispatch appropriately according to the need and SLAs

· Support Field Operations team members with work orders’ inquiries and communication with the customer

· Perform other duties as assigned

Who You Are:

Ideal candidates for this position will be analytical but with an outgoing customer service attitude. We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company.

To be considered, candidates are expected to have the following:

· English proficiency written and comprehensive English

· Excellent multi-tasking skills

· Proven technical support experience preferably in internet services

· Basic understanding of Networking

· Excellent Customer service skills

Who We Are:

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.